Refund policy

At Estella, customer satisfaction is important to us, and we strive to ensure a smooth and transparent shopping experience. Please take a moment to review our Refunds and Returns Policy before placing your order.

Order Modifications & Cancellations

We understand that mistakes can happen. If you've placed an order and realize there’s an error, please contact us within 12 hours of placing your order. We can assist in modifying your order before it is processed and shipped.

Please note:

  • Once an order has been processed and dispatched, we are unable to cancel or modify it.

  • We do not accept refunds or returns for incorrectly placed orders or change of mind.

Sizing Issues

Each product page includes a comprehensive and easy-to-follow sizing guide to help you make an informed decision when selecting your size.

As sizing guidance is provided, we cannot offer refunds or exchanges for sizing issues. We strongly encourage all customers to refer to the size chart before placing an order.

Shipping Delays

We ship globally, and while most orders arrive within the estimated timeframe, international logistics may occasionally experience unforeseen delays due to customs, weather, or courier issues.

We are unable to issue refunds for delayed shipments until 30 days have passed since the order date. Your patience and understanding during such delays are greatly appreciated.

Damaged or Faulty Items

In the rare case that your item arrives damaged or defective, please reach out to us within 7 days of delivery with photo evidence, and we will assess the issue and offer a suitable solution (replacement, store credit, or refund).

Final Notes

By placing an order with Estella, you agree to this policy. These terms help us protect our small business from fraudulent claims while maintaining fair practices for all customers.

If you have any further questions or concerns, please don’t hesitate to reach out to our support team at support@tryestella.com.